Refund and Exchange Policy

Refund, Return & Exchange Policy – Life Changing Astro

At Life Changing Astro, we take immense pride in offering authentic, handcrafted gemstones and spiritually curated products, each uniquely energized and selected with intent. Due to the sacred and delicate nature of our offerings, we request you to review the following policy carefully before initiating any return, exchange, or refund request.

Return & Exchange Policy

While we strive for your complete satisfaction, Life Changing Astro reserves the right to accept or decline any return, exchange, or refund request at its sole discretion, subject to the conditions outlined below.

Eligibility Criteria

Returns or exchanges are only applicable under the following circumstances:

  • The product was damaged during transit

  • You received the wrong product

Important: To initiate a return or exchange, videographic proof (unboxing video from start to finish) is mandatory. This helps us evaluate the issue transparently and fairly. Without this evidence, we cannot process your request.

Timeframe for Request

You must raise your return or exchange request within 7 days of receiving your order. The item must be returned unused, in its original condition, with all packaging, tags, and certification (if applicable) intact.

Non-Eligible Categories (Unless Damaged)

The following products are not eligible for return or exchange unless they arrive damaged:

  • Customised jewelry

  • Bead bracelets

  • Aroma

  • Rudraksh

  • Pooja

  • Items received exactly as ordered

  • Personalized rings or made-to-order jewelry based on individual size or design

We do not accept return/exchange requests based on personal preferences (e.g., “change of mind”), or minor aesthetic variations such as:

  • Slight color or size differences due to lighting or screen resolution

  • Minor packaging imperfections

Authenticity Guarantee

We stand by the authenticity of every gemstone and spiritual item sold. If a product is proven to be synthetic or artificial by a Government-recognized gemological institute (ISO-certified or internationally reputed), you are entitled to a full refund or replacement as per your preference.

Refund Policy

If your return is approved after inspection:

  • Refunds for prepaid orders will be processed within 5–7 business days to the original source of payment

Note: Refunds are not possible to any account other than the original payment method used at the time of purchase.

Shipping & Handling Charges

  • Shipping fees, duties, VAT, and any other transactional charges are non-refundable

  • Customers are responsible for shipping and return charges

  • We do not offer pickup services for returned items

Exchange Requests

Exchanges will only be processed for defective or damaged items and must be initiated via email within 7 days of delivery. If approved, please return the product in its original form.

Videographic proof is mandatory for all exchange requests.

International Orders (Outside India)

For international deliveries:

  • Refunds (if applicable) will be processed within 40–45 days

  • We are not responsible for any customs charges, VAT, or local taxes

  • If the customer refuses delivery or cancels after dispatch, return shipping and all duties will be deducted from the refund

  • Customers must accurately declare the product details while returning for customs clearance

Order Cancellations

Orders cannot be cancelled once placed. All purchases are considered final upon confirmation.

Sale Items

All items marked as “Sale” or purchased at a discounted price are final sale and not eligible for return, exchange, or refund.

Late or Missing Refunds

If your refund hasn't been received:

  1. Double-check your bank account

  2. Contact your credit card provider

  3. Reach out to your bank to confirm processing timelines